Terms of use

GENERAL TERMS

The Website https://www.vampfashion.com includes the online store of the company with the name "VAMP SA" (Tax Identification Number: 093226408, Tax Office: FAE THESSALONIKIS). The company's headquarters are located at KonstantinouOikonomou 5, 54627 Thessaloniki.

"VAMP SA" makes every effort to provide dailythe best possible service to the company's customers. The creation of this e-shop marks the beginning of a form of advanced communication between the company and our customers. The e-shop that is created is addressed to all internet users who wish to be informed immediately about the products offered by our company in combination with the possibility of making purchases through the e-shop, through anonline order, always depending on the availabilityof the company's stocks.

These terms are fully compatible with theapplicable European and Greek laws while users recognize the company's right to change the provisions of these terms, to the extent that they do not concern its legally binding obligations and without affecting completed transactions.

The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.

A. PROTECTION OF PERSONAL DATA

In order to carry out any transaction through the online store of "VAMP SA" to place orders for the company's products, you will be asked to disclose some of your personal information. When you place an order, we will ask for your full name, the address where the products will be sent, your mobile phone number (or any other phone number you want), and your email address.

These data are processed by the company, in compliance witharticle 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will they be disclosed, made public or sold to third parties, except if the procedure set by the legislation for the waiver of confidentiality (Law 2225/1994) or any obligations arising from the national implementation of Directive 24/2006 are initiated.

 B. SAFETY

The shop.vamp.gr website uses Godaddy's SSL protocol throughout the duration of your web browsing. In this way, every entry of your data in the e-shop is encrypted and your data is completely secure.

Credit or debit card transactions are completed on the site of the National Bank (nbg.gr) and Vamp does not in any case keep card details in its system. The National Bank uses its own SSL certificate to encrypt the data you provide, so all credit card information is secure so that it cannot be read or changed when transferred over the Internet.

The SSL (Secure Sockets Layer) protocol is currently the global standard on the Internet for certifying web sites for web users and for encrypting data between web users and web servers. An encrypted SSL communication requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information during transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies whether the data has been changed during the transfer.

DATA PROTECTION

The creators of photographs as original works have agreed.in accordance with the provision 2§ 1 of the International Convention of Bern - Paris, article 2 § 1 of Law 2121/1993, in force today and Directive 93/98 EC, that the intellectual property of the works be transferred automatically (according to article 32 § 2 of Law 2121/93, as in force today) to the "Company" and have accepted that the "Company" can exploit these works without restriction and owns the rights to amendments, reproductions, use and multiplication for the entire duration (Article 9 of the WIPO Treaty on intellectual property ratified by Greece with Law 3184/2003 - Government Gazette 228 / 26.09.2003, 12 of the TRIPS Agreement on intellectual property rights in the field of Commerce, ratified by Greece under Law 2290/1995 [Government Gazette A '28] as well as Article 6 of Directive 93/98.

C. THE SOLD PRODUCTS

The features and other details of the products sold are available and can be explored by following the search instructions listed on our websites and by clicking on the name of the respective product.

D. PRODUCT PRODUCTS AND CONSUMER PROTECTION

The execution of an order through the e-shop, constitutes the completion of a contract of sale from a distance regulated by the legislative framework of Law 2251/1994, as amended.

You have the option of completing a valid order through the e-shop, provided you are legally able to comply with the articles of the Hellenic Civil Code (if you have completed the eighteenth year of your age and are not assisted in concluding a contract of sale. The company reserves the right to demand from the supervisor or guardian any orders made by legally incompetent persons.

E. COMPLETION OF ORDER THROUGH E-SHOP:

   1. Completion of a special form with the necessary information for the conclusion of the contract of sale.

   2. The unconditional acceptance of the terms of the contract of sale and the terms of use, with the electronic option "I ACCEPT" given to the interested party by the website.

For the convenience and service of all those who wish to buy from our online store, www.vampfashion.com has the following alternative payment methods:

By charging your credit card. Your credit card is charged on the day of the start of the shipping process. www.vampfashion.com has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks.

It is important to mention a contact phone number and a valid e-mail address.

Cash on delivery (only for Greece) when you receive the products. In this case the customer will be charged a fee of 1.60 (including VAT).

 By depositing in a Vamp account (only for Greece). In this case, your order will be shipped after first confirming the deposit of the entire amount of the order.

With payment in Paypal.

The consumer through the website is informed by the company before the completion of his order for the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the method of payment, delivery, the duration of validity and the price of the possible offer and the right of withdrawal.

By sending the order form, the consumer receives an online copy of the order, which can be stored.

The prices listed in the relevant catalogs under each product include VAT (23%), while shop.vamp.gr reserves the right to adjust the prices without having to inform the consumer.

E. MEANS OF DELIVERY – DELIVERY TIME – SHIPPING COST

Deliveries of the products are made only in Greece through the company ACS within 2-3 working days and for All European Union Countries 5-10 working Days and are shipped with UPS or DHL.

The charges are as follows:

For purchases over € 50 shipping is free for deliveries in Greece and over  € 100 for deliveries to all Rest EU Destinations

For purchases under € 50:

 For delivery to the customer's address if the address is not located in the inaccessible areas of the Courier, the charge is € 2.80 (VAT included).

 For collection from an ACS store the charge is € 2.80 including VAT).

For Purchases under € 100 in all Eu Coutries.

 For delivery to the customer's address  the charge is € 9.00 (VAT included).

G. CONSUMER RIGHTS

          1. CANCELLATION OF ORDER

You have the right to cancel an order within 1 hour of its fulfillment.

At the end of the aforementioned time, the cancellation cannot be accepted.

          2. RETURNS

You have the right to return the entire order or part there of without having to tell us the reason why you wish to return the products within 14 working days from the date of receipt. In this case, you are only charged the direct cost of returning the products. In the event that the reason for your return relates to a company error, we undertake to bear the cost of returning the product.

To exercise the right of withdrawal, you have the obligation to complete and send the special "return form". You must send the product in the perfect condition in which you received it, i.e. its packaging has not been violated and confirming that the special markings of the product have not been removed. In addition, you must include the retail receipt at the same time as submitting the withdrawal statement. Return will be accepted only with the approval of the company.

In case of return of the products and depending on the way you chose to pay for your order and on the other hand the way in which they will be returned, your refund will be completed within 8 days from the date of receipt of the products. In the event that the reason for the return concerns a mistake of the company, VAMP undertakes to re-send the courier to the address you have specified for us to receive the order at its own expense. In case the consumer wishes to return his order without the company being at fault, then the shipping costs are borne by the consumer himself. Once the product leaves you, VAMP receives it within 2-3 business days via ACS. In case you choose other transport companies, we cannot provide any guarantee for the delivery times of the products you return to us. After we receive the product, we will process your request immediately and we will inform you by e-mail about how to process it. VAMP, wanting to offer you the best possible service, gives you the right to submit any of your complaints electronically by filling out the relevant contact form that you will find here.

          3. RIGHT TO A REPLACEMENT

The company gives the right to replace an item within 14 calendar days from the day of receipt of the order. For the first time, replacing the product (e.g. different size) is free. For each subsequent time the consumer is charged with the costs of returning and shipping the product. If the reason for the return concerns a mistake of the company, the return cost is borne by the latter. Possibilities for return: a) credit note b) refund

          4. ANALYTICAL RETURN GUIDE

Prerequisite is that the product is in its original packaging and in the same excellent condition in which you received it together with the receipt of retail sale and including the special markings of the product (labels).

The item you return must be accompanied by the completed "return form" that you will find here within the exclusive period of fourteen (14) days.

Note:

For hygiene reasons, our company will not accept returns for underwear, swimwear and leggings.

All products returned to VAMP warehouses are subject to meticulous quality control.

To avoid your own inconvenience, it is advisable to carefully check at the time of delivery of your order, the condition of the products sold and the intactness of their packaging, in order to identify any obvious defects. In the event that a defect is found during the quality control of the product returned by the company, it must contact the consumer to resolve the issue.

In case you want to return the products you bought, the address to which the products must be sent for return is:

VAMP AE

Konstantinou Oikonomou 5, 546 27 Thessaloniki, Greece

Tel: 2310 518052

MISCELLANEOUS

1. Force majeure: If for reasons of force majeure (e.g. bad weather, strikes, etc.) it is not possible to deliver the products to you within the specified time we will notify you via e-mail, in order to tell us if you wish, under these conditions, the completion of your order. VAMP bears no responsibility for any situation other than its own fault and will do everything humanly possible to better serve you.

2. Modification of the present terms: shop.vamp.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes to update this text for any change or addition to the terms.

3. Update personal data processing