Return policy

Our goal is to ensure your complete satisfaction in regard to our products and therefore returns are possible in all items except underwear.

You can return your items within 14 days from the day you received your package. In case you wish for a credit note, you must note that it is issued within 5 days from the day we received your package under the following return terms.

If not all the required conditions are fulfilled, so as to proceed to the return, your return will not be accepted.

Return Process

  1. Contact us at [email protected] for the request of your return.
  2. You will receive an email with the courier’s contact information. Please note, the return fee is 9€ with the suggested courier. Otherwise, you can proceed with a courier of your choice.
  3. Fill the return form attached in your package. Otherwise, you can download it from here.
  4. Arrange with the courier the pick up of your return.
  5. Send your item to the address: Vamp SA, K. Oikonomou 5, 546 27, Thessaloniki, Greece.
  6. As soon as we receive your item, you will be refunded. The courier return fee will be deducted from the total amount.
  7. If you wish for an exchange, you will need to place a new order.

Return terms  

  • You can return your items within 14 days from the day you received your package.
  • Products must not show signs of use, wear, wash, or damage in any way.
  • Tags and labels must still be attached to the products in their original state.
  • The products must be returned in their original packaging intact.
  • If you wish to try your items, we kindly ask you to wear underwear.
  • Include the return form filled in your return package.  
  • If all the required conditions are fulfilled so as to proceed to the return, the seller will refund the buyer fully for the price of the returned products, minus the courier return fee.
  • Returns that do not meet our policy will be sent back to you.
  • The buyer is responsible for the return of the product to the seller’s address.
  • If you wish, you can proceed with a courier of your choice.
  • The seller is not responsible for any loss of returned packages.
  • Underwear cannot be returned due to hygiene reasons.
  • In case of return of a faulty product, there won’t be charged a courier return fee.